In the event one of the County’s customers becomes a victim of identity theft, the following steps will be taken, as appropriate, to assist them:
(A) Have trained personnel respond to customer calls regarding identity theft or pretext calling.
(B) Determine if it is necessary to close an account immediately after a customer reports unauthorized use of that account and create a new customer account when appropriate. Where a customer has multiple accounts, an assessment will be made as to whether any other account has been the subject of potential fraud.
(C) Help educate the customer about appropriate steps to take if they have been victimized.